At Saanjh Jewels, we are committed to ensuring your satisfaction with every purchase. In the rare event that you receive a defective item, we have a straightforward Refund & Return Policy in place to address your concerns.

Video Verification Requirement:

  • To initiate a refund or return for a defective item, we require a video recording of the unboxing process.
  • The video must clearly show the packaging being opened and the defective item.
  • This video verification helps us accurately assess the issue and take appropriate steps to resolve it.

Return Process:

  1. Video Recording: Upon receiving your order and discovering a defect, promptly record a video of the unboxing process, clearly showcasing the issue.
  2. Contact Us: Reach out to our customer support team via email at info@saanjhjewels.in or by phone at +91 9253339886 to report the defect and provide the video recording.
  3. Assessment: Our team will review the video to verify the defect and determine the appropriate course of action.
  4. Return Authorization: If the defect is confirmed, we will provide you with a return authorization and instructions on how to return the item.

Refund & Replacement Options:

  • Depending on the nature of the defect and product availability, you may be eligible for either a refund or a replacement.
  • Refunds will be issued to the original payment method used for the purchase within 8-12 days from the date of approval of return.
  • Replacements will be dispatched promptly upon confirmation of the return.

Conditions for Return:

  • Items must be returned in their original packaging and condition, including all accessories and tags.
  • Returns must be initiated within 2 days days of receiving the order.
  • We reserve the right to refuse returns that do not meet these conditions or lack proper video documentation.

Customer Support:

  • If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team.
  • Our representatives are available to provide guidance and support throughout the return and refund process.

Contact Information:

  • Trade Name: Saanjh Jewels
  • Phone Number: +91 9253339886
  • Email:  info@saanjhjewels.in

Thank you for shopping at Saanjh Jewels, We value your trust in our products, and we are dedicated to ensuring your satisfaction with every purchase.